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Most likely, yes! Use the Contact Us link to send us a
Product Question, and include the name of the product you like, as well as the
changes you want. We’ll get back to you ASAP to let you know if it can be done
and if there will be a small change fee. (Sometimes it’s such an easy switch
that there will be no cost to you at all!) |
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Again, most likely, yes! Use the Contact Us link to send us
a Product Question, and include the name of the product you like, as well as
the design you are looking for. (For example, maybe you want a tray with a
college logo that we don’t have on our site, or a certain kind of Christmas design
for an ornament.) If it’s a design that we feel we can sell
again, there will be no charge to you; thanks for suggesting a new product to
add to our line! If it’s a design that is too specific for us to offer on our
site, there may be a design fee that we’ll discuss with you before entering
your order. |
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Every item we sell is created by hand specifically for you.
No two are the same. Unfortunately, we do not have a warehouse of items ready
to ship out as soon as we receive an order. Our usual processing time is 10-14
days, but this could vary depending on the size and complexity of your order,
our current order load, and the season. (Our busiest time of the year is late
October through Christmas. During this time, processing estimates increase to
as much as 14-21 days.)
If your item is ready earlier than the above estimates, rest
assured that we will ship it as soon as it is finished! We
know that we cannot compete with the production speed of the big corporate
sites out there, but we hope you find that our personal touch and unique handmade
products are worth the little extra wait! |
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If you are concerned about timing, please email us through
the Contact Us page BEFORE placing your order to find out our current
turnaround time. In your message, include which item(s) you are planning to
order, quantity, and when you need them. Rush processing may be available for
an additional fee, depending on circumstances. We will reply ASAP and let you
know our current schedule and make every effort to accommodate your needs. |
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We cannot guarantee
when an order will arrive. Once an order is turned over to the shipping carrier
that you choose, you will be sent a tracking number and the package is
considered out of our control. Consider any shipping or transit time offered to
you by Peanut & Piglette or other parties only as an estimate. We encourage
you to order in a timely fashion to avoid delays caused by shipping or product
availability. Unfortunately, we cannot be responsible for packages lost in
transit once they leave our facility. |
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We offer 4 choices
for shipping so that you can select the one that works best for your needs. We
ship USPS Priority Mail, USPS Express Mail, UPS Ground, and UPS 2nd Day Air to the contiguous United States, Alaska, and Hawaii. Currently we are
unable to ship internationally or to P.O. Boxes. |
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Unfortunately, we
currently do not offer international shipping. |
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Absolutely! Just
select Local Pickup as your shipping option when you place your order. When
your order is ready, we will email and/or call you to arrange pickup. (Make
sure to provide the best email address and phone number during checkout.) Please
note that selecting this option does not speed up the production time for your
order. It only eliminates having to wait for delivery. |
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If you would like to
request a change to an order that you have already placed, please Contact Us
immediately. Once an item has gone into production, we can no longer make
changes to it or cancel it. If production has not begun, we will work with you
to amend your order. |
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Yes! Just enter the
gift recipient’s name and shipping details in the Shipping Information
section of the checkout screen. If you would like to include a message with
your gift, enter it in the Comments box at the bottom of the checkout screen.
We will not include a receipt inside the package. |
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Sales tax will only
be applied to orders shipping to locations in North Carolina. |
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Due to the personalized
custom nature of our products, we do not accept returns or refund payment for
errors made by the customer. Naturally, if there is an error on our part, Contact Us immediately and we will promptly send a replacement that correctly
reflects your order.
If the customized
portion of a product exactly matches the content of the proof that has been approved
by the customer (via email), then no refunds will be issued. We will gladly
work with you to try to rush a replacement order if possible, but purchase cost
and shipping will be the customer's responsibility. |
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The information
received by Peanut & Piglette will be kept confidential. Your information
will NEVER be given or sold to a third party. (And we won’t send you emails if
you don’t sign up for our mailing list. That’s a personal pet peeve of
ours—being placed on a mailing list when you order from a company but clearly
check the “do NOT add me to your mailing list” box. We respect your efforts to
control the clutter in your inbox if you don’t want to hear from us. But, of
course we hope that you do want to hear from us!) |
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We have made every effort to accurately
display our product colors on our website. However, please note that colors may
vary due to the device that they are viewed on. |
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By visiting our site, you agree that you
will not copy, print, download, or otherwise reproduce any part of our products
by any means. You may use the content of this site only for the purpose of
shopping on this site or placing an order on this site and for no other
purpose. Peanut & Piglette, LLC, Copyright © 2011-, ALL RIGHTS RESERVED. You
agree that neither Peanut & Piglette nor its owners shall be liable for any
direct, consequential, or incidental damages arising out of any aspect of your
order, including but not limited to products, printing, or delivery. We do not
warrant against late deliveries due to shipping delays, manufacturer
backorders, or color variations. |
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